Legal notice

 

Seller Information

Company Name: Ooshima-ya Co., Ltd.
Responsible Person: Tsuguo Ooshima
Address: 852 Nishi-Achi-cho, Kurashiki-shi, Okayama, Japan
Contact Information:

Fees Besides Product Price

Additional charges may apply for shipping and bank transfer fees. Consumption tax is included in the listed product price.

Shipping Charges (per parcel, tax included):

Region Mail Size Post Size Size 80 Size 160 Size 180 Size 200
Mainland Japan ¥297 ¥440 ¥990 ¥1320 ¥2530 ¥3190
Hokkaido ¥297 ¥440 ¥1518 ¥2332 ¥3223 ¥3883
Okinawa ¥297 ¥440 ¥1408 ¥2431 ¥4730 ¥5500

Additional remote island fees may apply. These will be quoted and confirmed via email before shipment.

Order Validity

For bank transfers or postal payments (prepayment), please complete payment within 7 days. Orders not paid within this time will be canceled automatically.

Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery. We may ask for photos to confirm the issue. If the defect is confirmed, we will cover the return/exchange shipping cost. If a replacement is unavailable, we will issue a refund.

Non-returnable cases:

  • More than 8 days have passed since delivery

  • Item has been used or damaged by the customer

  • Item was customized or built after delivery

  • Clearly marked "non-returnable" on product page

  • Natural variations in igusa (rush grass), such as split strands or color differences near edges, are not considered defects

Delivery Time

  • In-stock items: Ship within 1–3 business days after order

  • Made-to-order or out-of-stock: Delivery timing will be informed via email

  • Orders placed on weekends/holidays are processed on the next business day

  • Delivery date and time slots available upon request

International Shipping

We will contact you separately by email with shipping and delivery details for overseas orders.

Payment Methods

  • Credit Cards (VISA, MasterCard, JCB, AMEX, Diners)

  • PayPay

Returns and Cancellations

We do not accept returns for customer convenience (e.g. color or size mistakes).
Exceptions may be made if the item is unused and returned in its original condition (subject to return fees).

If our fault (wrong/damaged item):

  • We will cover return shipping

  • Replacement or refund will be arranged promptly

Other returns (customer's reason):

  • Return shipping and any refund transfer fees are borne by the customer

  • Original shipping fees will be charged even if the item was initially marked “free shipping”

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