FAQ
■About shipping
Can you tell me about shipping fees?
Can you tell me about shipping fees?
Free shipping for orders over 3,980 yen
*Excluding Okinawa, remote islands and some areas
Necessary fees other than the product price: Shipping fees and bank transfer fees may be charged in addition to the sales price. In principle, bank transfer fees are to be borne by the customer. All consumption taxes are included in the product price (tax included price).
[Shipping fee]
・Shipping costs (by region and size)
*Price including tax per package Nationwide (excluding Okinawa, Hokkaido, and remote islands)
*Additional forwarding fees may be charged for some areas, including remote islands.
*The additional shipping charges will be changed at the store after your order has been confirmed and we will inform you by email.
*We will inform you of the remote island relay fee by email after providing you with a quote, and will ship the item as soon as you have agreed.
・Mail size: 297 yen nationwide
- 【送料料金表】
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地域 北海道 北東北 南東北 関東 信越 北陸 東海 関西 中国 四国 北九州 南九州 沖縄 地域詳細 北海道 青森県 岩手県 秋田県 宮城県 山形県 福島県 茨城県 栃木県 群馬県 埼玉県 千葉県 東京都 神奈川県 山梨県 新潟県 長野県 富山県 石川県 福井県 岐阜県 静岡県 愛知県 三重県 滋賀県 京都府 大阪府 兵庫県 奈良県 和歌山県 鳥取県 島根県 岡山県 広島県 山口県 徳島県 香川県 愛媛県 高知県 福岡県 佐賀県 長崎県 大分県 熊本県 宮崎県 鹿児島県 沖縄県 60サイズ 1160円 850円 850円 700円 700円 620円 620円 540円 540円 620円 540円 540円 1320円 80サイズ 1390円 1040円 1040円 890円 890円 810円 810円 740円 740円 740円 740円 740円 1690円 100サイズ 1590円 1280円 1280円 1100円 1100円 990円 990円 880円 880円 880円 880円 880円 2030円 120サイズ 1910円 1430円 1430円 1100円 1100円 990円 990円 880円 880円 880円 880円 880円 2370円 140サイズ 1910円 1430円 1430円 1100円 1100円 990円 990円 880円 880円 880円 880円 880円 2730円 160サイズ 2070円 1430円 1430円 1100円 1100円 990円 990円 880円 880円 880円 880円 880円 3060円 170サイズ 3280円 2850円 2580円 2390円 2280円 2120円 2050円 1780円 1780円 1780円 1780円 1780円 4200円 180サイズ 3280円 2840円 2840円 2620円 2510円 2310円 2240円 1970円 1970円 1970円 1970円 1970円 4710円 200サイズ 3720円 3280円 3280円 3060円 3050円 2780円 2700円 2350円 2350円 2350円 2350円 2350円 5260円 220サイズ 6090円 4740円 4200円 3820円 3590円 3280円 3160円 2740円 2740円 2740円 2740円 2740円 8320円
When will the product arrive?
When will the product arrive?
Normally, if the item is in stock, it will be shipped within 1-2 business days , excluding weekends and holidays.
However, if there is a delay in delivery due to stock shortage, etc., we will contact you separately.
Same-day shipping orders are accepted until 12:00 noon on weekdays.
Please note that orders placed after 12:00 on weekdays will be shipped on the next business day.
We cannot accept requests to specify a shipping company. We will inform you of the shipping company and tracking number in the shipping completion email.
| お届け地域 | リードタイム |
|---|---|
| 九州・四国・中国・関西・東海・北陸 | 翌日の午前以降 |
| 関東・信越 | 翌日の午後以降 |
| 東北地方・北海道 | 翌々日の午前以降 |
| 沖縄 | 発送から5日後以降 |
Can I specify a delivery date and time?
Can I specify a delivery date and time?
You can specify the delivery date and time.
Please enter your desired delivery date and time on the order information entry page.
*You can specify the delivery date from 7 days after placing your order.
*If you would like your order delivered as soon as possible, please do not specify a delivery date when placing your order.
*Please note that we may not be able to deliver your order on the specified delivery date due to factors such as traffic conditions or bad weather during transportation.
| お届け地域 | リードタイム |
|---|---|
| 九州・四国・中国・関西・東海・北陸 | 翌日の午前以降 |
| 関東・信越 | 翌日の午後以降 |
| 東北地方・北海道 | 翌々日の午前以降 |
| 沖縄 | 発送から5日後以降 |
■ About order changes
Cancellation Policy
Cancellation Policy
Exchanges, returns and cancellations
Regarding exchanges and cancellations after ordering and before shipping
You can cancel your order up until 12:00 on the day the item is shipped.
Cancellations cannot be accepted after 12:00 on the day of shipment.
Please double check the size, color, quantity, etc. before placing your order.
If you change or exchange an ordered item, or change the delivery address, additional shipping time may be required.
Regarding exchanges and returns after product shipment
For unopened products, we will only accept cancellations if you are willing to pay the cancellation fee (shipping fee at the time of shipment, shipping fee, and shipping fee at the time of return). We cannot accept products that have been opened. We apologize for any inconvenience this may cause, but we ask for your understanding in advance.
If the return is due to customer's convenience, we will not collect the item.
In case of a defective product
We take every precaution to ensure the quality of our products, but if you encounter any problems, please contact us.
If the reason is due to our company, such as a shipping error or a defective product, we will handle the return or exchange at our expense.
If there is a defect in the product, please contact us within 7 days of receiving the product.
*We may ask you to send us a photo of the defective part by email to help us decide whether to replace the entire product or replace parts.
Please note that you will be required to repackage any returned items.
Please note that if we are unable to exchange an item due to circumstances such as the item being out of stock, we may provide a refund.
When exchanges, returns, or cancellations cannot be accepted
* Products for which we have received a complaint more than 7 days after delivery * Products that have been damaged or stained by the customer * Products that have been used by the customer * Products with damaged or lost packaging materials, instructions, or other accessories * Products for which our product number cannot be identified
*We strictly refuse returns of products that have been used, assembled, or products that have been damaged or stained due to customer's negligence.
* We cannot accept any returns without prior notice. Please be sure to contact us.
Refund Policy
In the case of a refund due to customer's convenience, we will refund the difference after offsetting the cancellation fee.
Returns and Exchanges
Returns and Exchanges
Please check our return policy.
Learn more
Changes to Order Information
Changes to Order Information
If there are any errors in your order, such as the product, size, color, or quantity, or if you wish to make any changes, please contact the shop directly by 12:00 on the day of shipment. If you contact us after the product has been shipped, we will not be able to assist you. Please contact the delivery company directly. Also, if the product is returned due to an unknown delivery address, etc., we will refund the difference between the product price and the cash-on-delivery shipping fee at the time of return. Thank you for your understanding.
Contact information for changes to your order
Email: shikimono-ya@ooshima-ya.com
Phone 086-465-2937
Or please contact us here .
Inquiries: Weekdays 9:30-12:00 / 13:00-16:00
Change of delivery address
Change of delivery address
If there is an error in the delivery address information entered when placing an order, or if you wish to make changes, please contact the shop directly by 12:00 on the day of shipment. If you contact us after the product has been shipped, we will not be able to respond. Please contact the delivery company directly. Also, if the product is returned due to an unknown delivery address, etc., we will refund the difference between the product price and the cash-on-delivery shipping fee at the time of return. Thank you for your understanding.
Contact information for changing your shipping address
Email: shikimono-ya@ooshima-ya.com
Phone 086-465-2937
Or please contact us here .
Inquiries: Weekdays 9:30-12:00 / 13:00-16:00
■Payment
What payment methods are available?
What payment methods are available?
Our store mainly accepts the following payment methods:
[Credit cards accepted]
- Visa (VISA)
- Mastercard
- JCB (JCB)
- American Express
[Available payment services]
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Paidy (Payment the following month at convenience stores and banks)
- PayPay
- LINE Pay
- Merpay
- Rakuten Pay
- au PAY
[Available convenience store payments]
- Family Mart
- Lawson
- Seven-Eleven
- Ministop
- Daily Yamazaki
Issuing receipts
Issuing receipts
If you are interested, please contact us.
*Please note that the document will be sent in PDF format.
If you are interested, please click here .
■About the product
Regarding initial defects
Regarding initial defects
We will only exchange the product for a new one if it is defective upon receipt . Please note that the following points are due to the characteristics of rush products and do not mean the product is defective.
Characteristics of rush products
- Due to the characteristics of natural materials, some of the rush may be cut and sticking out.
- Due to individual differences in rush leaves, partial discoloration or uneven coloring may be observed.
- The color may be white or discolored near the edges and seams, but this is due to the natural properties of the rush grass.
- The natural scent may be strong at times but will fade over time.
■ Examples of initial defects
- If the lining is frayed
- If the edges are not sewn properly (not stitched)
- If there are any large holes or tears
- If there is significant dirt or stains
How do I care for my product?
How do I care for my product?
Click here for product care instructions
■法人のお客様へ
法人様・大型注文の関するご案内は下記よりご確認ください。
For any questions other than those listed above, please contact us via the chat in the bottom right of the site or our official LINE.
